Reliable Commitment, Exceptional Performance: Our SLA, Your Peace of Mind
Standard
€0.00
/monthly
Priority support via ticketing system during business hours.
Response time within 8 hours for support tickets.
Access to basic monitoring and status updates for services.
Regular maintenance and updates to ensure optimal performance.
Limited but reliable service coverage and availability.
Standard
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Everything from Standard
Response time within 4 hours for support tickets.
Rapid Response Time: Benefit from a dedicated support team with a commitment to responding to any critical issues or service interruptions within 2 hours to minimize downtime.
Service-Level Agreement (SLA) Customization: Tailor the SLA to meet your specific business needs and requirements, including service-level targets, performance metrics, and any additional customization requests to align with your organization's objectives.